Our KYC (Know Your Customer) Policy
ACCOUNT INFORMATION & SECURITY POLICIES
Restricted Countries & Jurisdictions:

We do not accept any customers from Costa Rica, Cuba, Russia, Ukraine, Serbia, Lebanon, Romania, Belarus, among others. This means that if you live in any of these countries (either as a citizen, resident, are working in the country with a visa, or live there as a tourist), you are not allowed to play with the FF Group (YouWager, BetPOP, Achaubet, Wager7, IconWager).

Consequences: Accounts from these countries (or those that are accessed from them on a REGULAR basis), will be closed. Funds will be frozen and management's decision on the account's status will be final.
Automated Activity & Robot Use:

Winnings from accounts that are accessed by robots will not be honored. Any device, whether it is a script, program, robot, etc. that is used to access our website to 'scrape lines,' place wagers, or engage in any other automated activity will be viewed as cheating. This will result in the immediate closure of the account.

Note: Because we offer our lines on our homepage, you are always more than welcome to simply view them there if you do not wish to log into your account, but still want to access our lines.
Identity & IP Masking:

-- Phone Spoofing: The use of phone 'spoofing' devices will result in the closure of accounts, and the possible forfeiture of all funds, fees and bonuses. Any device used to block the true identity of the account holder is not accepted. If you use Skype, we still require a valid landline or cell phone to reach you for verification. If you would not wish to receive regular phone calls at your listed number, please notify us.

-- IP Masking: The use of IP masking, proxies, or any method that can hide your IP is not permitted. The use of such techniques can result in the forfeiture of any winnings and bonuses. Any method for the purpose of hiding your IP is viewed as a violation of this rule.
Zero-Tolerance on 'Bearding':

A 'beard' is a friend or acquaintance or other contact used to place bets so that the bookmaker will not know the true identity of the actual bettor. Only ONE account is allowed per person.

-- One Voice Rule: There is only one voice allowed per account. The account holder must be the only one to call in for bets, payouts, deposits, etc.

-- Verification: Valid identification may be required to claim bonuses. Situations such as multiple customers in the same house or sharing a computer will be reviewed on a case-by-case basis. Management may suspend internet wagering if an account is suspected to have multiple users.

-- Penalties: If an account is discovered to be a 'beard', the account will be closed and winnings, fees, and bonuses will be debited. Deposits may be returned only after the beard and true account holder come forward. Bearding to abuse bonuses, circumvent limits, or create credit card fraud will NOT be tolerated.
Bonus Abuse & Buddy Referrals:

-- Referrals: All Buddy referrals must have verifiable account information.

-- Bonus Abusers: Customers deemed to be bonus abusers will become not eligible for bonuses in the future. However, they may be welcome to make bonus-free deposits and place bets as usual. They are also ineligible for special promos or poker tournament bonuses.
Fraud & Documentation:

-- Retention of Funds: In the event of fraudulent documentation received, stolen cards used and/or any other type of fraud discovered, the company reserves the right to retain available balance in the account.

-- KYC Requirements: Customers must provide the paper work requested in order to prove credit card ownership and identity. The name, address, phone number, and email must be real, verifiable, and belong to the account holder.

-- Privacy: Sensitive information will not be revealed or sold to third party companies.
MANAGEMENT DECISIONS ON ACCOUNT STATUS ARE FINAL
We greatly appreciate your feedback.



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