How Do I Place A Claim For a Hand Issue
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CASINO CLAIMS & INVESTIGATIONS
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Required Information:
To initiate an investigation, please provide the following details:
-- Platform & Game Name: The specific game where the issue occurred.
-- Hand Number: Located on the screen or within your hand history.
-- Evidence: A screenshot of the situation in question (if available).
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Important Action:
Please cease playing the game immediately once the issue occurs. This allows our team to locate the hand as the last action recorded on your account.
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Live Dealer/Live Casino:
For quicker assistance in Live Casino, you may contact the Pit Boss directly. They can generate the necessary inquiries and documentation for us to review your case.
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Submission & Timeline:
-- Email: Send your claim to casino@youwager.lv.
-- Response Time: Vendors typically take between 24 to 48 hours to respond, depending on availability.
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Include your account number in the subject line for faster processing.
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We greatly appreciate your feedback.